TV Presets Support

Send useful debug information.

Debug logs help support understand discovery, connection, and command issues on your local network.

Include These Details

• Samsung TV model and approximate model year.
• iPhone or iPad model and iOS version.
• Whether discovery or manual IP connection was used.
• Whether the TV showed a permission prompt.
• What action failed, such as discovery, pairing, channel change, or preset load.

Before Sending

Restart the app, confirm both devices are on the same Wi-Fi network, and try the connection again. Then email logs and details to support@semore-software.com.